IT Systems Analyst & UI/UX Designer with 10+ years delivering enterprise solutions and polished digital experiences.
I'm Nefta Fonseca, an IT Systems Analyst and UI/UX designer based in Round Rock, TX. I hold a Bachelor of Arts in Web Design & Interactive Media from the Art Institute of Austin, and I bring 10+ years of experience across enterprise application support, system administration, and front-end design.
Most recently I spent nearly a decade at Southwest Key Programs as a Data Systems Analyst, administering enterprise platforms like ServiceNow and ETO, delivering Tier I–III support, building dashboards and reports, and leading UAT for software rollouts.
Before that I served as a Signal Support Systems Specialist in the U.S. Army, managing secure communications and LAN/WAN infrastructure. I hold an inactive U.S. government security clearance. I'm equally at home in a terminal or a Figma file — and I bring the same discipline to both.
"Nefta was one of my strongest agents — he excelled at customer service and troubleshooting, but his best trait is making the work fun while still getting it done."David Miller — Linux System Administrator, HostGator
"He goes above and beyond his job title to help customers and helps others within the company whenever possible."Tina Huff — Jr. Admin, HostGator
"Extremely talented, dependable, mature, and consistent in his work."Thomas Benner — Adobe Education Leader
"Nefta is very insightful to work with — always sharing ideas to fix solutions and creating great concepts."Aviana Parker — Junior UXD, Dun & Bradstreet
A full-page sports editorial redesign concept exploring bold typography, high-contrast imagery, and fast-scan readability for a sports media audience.
Logo and brand identity system developed in Illustrator and Photoshop.
Healthcare web concept built on WordPress with a responsive Bootstrap layout and custom Photoshop mockups.
Touch-screen kiosk interface design for a fast-casual food concept.
Vector logo and brand mark for a creative design studio.
Administered enterprise applications including Efforts to Outcomes (ETO) and ServiceNow. Provided Tier I–III support resolving complex hardware, software, telephony, and network issues. Built ServiceNow dashboards and reports to track tickets and performance metrics. Configured integrations, workflows, and access rights; performed UAT for software rollouts. Created technical documentation, trained staff, and ensured compliance with IT security policies.
Delivered front-line and escalation support for web hosting services (cPanel/WHM/Plesk). Troubleshot customer technical issues and collaborated with advanced support teams. Assisted with server configuration, migrations, and general hosting support.
Installed and maintained Signal support systems, networks, and secure communications. Troubleshot LAN/WAN issues, supported Cisco switches, and configured PCs and software. Trained personnel on system use, preventive maintenance, and troubleshooting. Advised commanders on secure communications planning and operations. Holds inactive U.S. government security clearance.
Four-year program covering UI/UX principles, front-end development, motion graphics, visual communication, and digital photography. Graduated 2014.
Also completed U.S. Army Signal Support Systems Specialist training at Fort Gordon, GA.
"Do not go where the path may lead — go instead where there is no path and leave a trail."
